Privacy Policy
Last Updated: January 22, 2025
NOTES FROM SL respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our travel services.
Information We Collect
Personal Information
- Name, email address, phone number, and mailing address
- Passport details and travel document information
- Payment information for booking transactions
- Date of birth and nationality information
Automatically Collected Information
- IP address, browser type, and device information
- Website usage data and browsing patterns
- Cookies and similar tracking technologies
- Location data (with your consent)
How We Use Your Information
- To process and manage your travel bookings
- To communicate with you about your reservations and services
- To personalize your travel experience and recommendations
- To process payments and prevent fraudulent transactions
- To improve our website and customer service
- To send you promotional offers and travel updates (with your consent)
- To comply with legal obligations and regulatory requirements
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Hotels, airlines, tour operators, and transportation companies
- Payment Processors: Banks and payment gateway providers
- Legal Compliance: Government authorities when required by law
- Business Partners: Trusted partners who assist in providing our services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
- We implement industry-standard security measures to protect your data
- All payment transactions are encrypted using SSL technology
- Access to personal information is restricted to authorized personnel only
- Regular security audits and updates to maintain protection standards
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to processing of your personal data
- Withdraw consent for marketing communications
- Data portability to transfer your information to another provider
Cookies
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Essential cookies are necessary for website functionality and cannot be disabled.
Data Retention
- Booking records are retained for 7 years for legal and accounting purposes
- Marketing preferences are kept until you withdraw consent
- Website usage data is retained for 2 years for analytical purposes
International Data Transfers
Your information may be transferred to and processed in countries outside Sri Lanka. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be notified through our website or direct communication.
Contact Us
For privacy-related inquiries or to exercise your rights:
- Email: info@notesfromsl.com
- Phone: +94 77 890 6933 | +94 77 208 6001
- Address: NO:200/72, 4th Lane, Ranathisara Uyana, Siyabalagoda, Polgasowita. 10320
This policy complies with Sri Lankan data protection regulations and international privacy standards.